Wednesday, November 24, 2010

Target Overcharge

Target overcharged me THREE times in ONE day! Another Christmas Trick. Shoppers Beware! Especially this weekend, as it is going to be hectic and quick and it's easy to lose track of your money as well as the correct price that you're supposed to be paying. I've found with all stores, not just Target, that overcharging is typical, so I always know prior to checking out what the price of the product is, and despite who I may be holding up behind me, I try to get the cashier to go slow enough so I can see the prices of products as they're being rung up. If I didn't watch, or check my receipts if I can't see everything being rung up, I'd be overcharged by stores on a regular basis. On Monday, I purchased the Monopoly UBuild Game at Target, for which I had a manufacturer's coupon for $3.00 and a Target coupon for $5.00 (or vice-versa), which should have brought the price down to $7.00 (pre-tax), as the shelf tag said $15.00. I was charged $17.99 at the register and when I mentioned the shelf price, she said she adjusted it, but after I paid and looked at the receipt, it indicated no adjustment was given - I was charged $10.99 - seven dollars less than the so-called "real price" of $17.99, but I wasn't even credited with the entire $8.00 in coupons. So I schleped over to the service desk and I don't know who's idea it was, but I went back to look again to make sure I was right, and I took a picture of the shelf tag. However, once I returned to customer service, she decided my picture wasn't sufficient evidence and had to walk back to the toys with me to see for herself. Lo and Behold, the shelf tag was as I told her, and there were plenty of other Monopoly UBuilds in the same spot, so she couldn't claim (as she was trying to) that it was an anomaly and the game was in the wrong place, etc. She immediately removed the $15.00 shelf tag, revealing a regular price of $19.99 for the game. I was then given the $15.00 price (minus my $8 in coupons, bringing my total from $10.99 plus tax, down to $7.00 plus tax), but had I not been paying attention I would have paid $4+ dollars more than I should have. I thought I had also been overcharged for my batteries, but after literally 25 minutes of trying to purchase the Monopoly at the shelf price, I had to leave or I'd be late. I went back in the afternoon and walked around the store looking for battery displays: two shelves indicated a $7.49 price, but a third placement elsewhere in the store had a shelf tag of $7.99. So what's the real price, and how can they get away with doing this? For the second time that day, I went to the service desk for the price adjustment. It was only a .50 cent refund per battery package, and although they were happy to refund my dollar, I wasted a lot of time in Target correcting their mistakes. If this happened to you and you didn't realize it until you got home, would you return for the right price on the Monopoly game? What about the dollar (.50 per package) on the batteries? Would you just 'eat' the overcharge, figuring you'd waste more in gas and time than it was worth? Or would you return on principle, despite the low overcharge amount? Had I not noticed the game overcharge, I would have had a hard time going back later or on a different day to argue my case, as the shelf tag may have been changed by then. Nevermind the game, even if it was just the batteries, Target would have made a dollar off of me and that makes me wonder how many other people thought they were paying $7.49 for batteries, only to be charged .50 cents more. Did they even notice? and if so, how many actually went back? Are you more likely to go back for the $4.00 price adjustment, rather than the paltry one dollar overcharge? Leave your thoughts, and any of your horror stories we can share about being overcharged.

No comments:

Post a Comment